Under social media management lies an array of services that foremost includes Social Network optimization. At 360 web services we'll take care of all your businesses' social media accounts including Facebook, Twitter and Instagram.
From creating accounts, to approaching the right networks, to optimizing a brand's exposure, we've got it covered.
With a team of adept content writers at your disposal, creating blogs and content for social will never be a problem. We handle video content production and presentation too.
Our approach to social media marketing begins with listening. Collecting data is step 1, followed by a thorough analysis. Only after we've done our homework do we get into creating and publishing content that is sure to engage. The next agenda of business is to then align marketing, customer service and after sales to strengthen customer relationships.
If you work with us, we'll run your social media campaigns with the intention of building meaningful relationships for your brand. With Social Studio's social listening and analytics tools, we discover exactly what your brand needs to say with respect to culture, products and even competition. We use the same as a basis to run effective social media marketing campaigns by driving conversations for both the present and future!
At 360 web services, we're capable of tuning into conversations from over 650 million different sources with social listening tools.
That's how we discover what consumers are saying about your brand, your products, and your competitors. The same is coupled with trending topics and influential conversations — which is in turn leveraged to create informed marketing decisions.
Before we create, we plan and that's a rule of thumb. With us, you can choose to customise and craft your content via multiple avenues whilst protecting your brand with configurable approval rules and a full audit trail.
Manage social strategy, tailor campaigns, and drive social awareness across distributed teams.
When it comes to your customer queries, responding in a timely manner is imperative. With 360 web services you can be assured a quick and prompt response mechanism for your brand. We create compelling content to respond with, monitor your owned social channels and participate in conversations at scale.
We help organise discussions and topics, and automatically label, classify, and assign posts in order to route and prioritise work across teams.
Our full equipped Marketing Command Center is a multichannel hub with customisable displays, providing live, up-to-the-minute details about what's happening across your digital marketing strategy.
Manage your social strategy from any device
Now, you can redefine customer experiences by connecting social to our Customer Success Platform. A unified view of every customer. Your brands sales and service teams can engage with fans and followers faster and more efficiently via the customer's channel of choice.
Connect natively to the Customer Success Platform
To help move towards higher conversions you can extend social listening, analysis, content marketing, and engagement across the Customer Success Platform. Use our social insights team to drive precise marketing decisions. Once you know your brand advocates, surprise and delight them with social customer care. Build an ecosystem that helps build and connect with customers faster via social lead generation.